| FREQUENTLY ASKED QUESTION - |
| |
 Do you have a Quarry?
Do you have a
Factory?
Are you a
trading company? Are you agents
for the factory or the quarry?
What is your
delivery time?
Who does your
quality control in the quarry /
warehouse?
Why should we
buy from you?
What are your
delivery and payment terms ?
What do you
mean by online store?
How can you
give me good prices if you are
not a factory owner?
How is your
Quality?
Quality
checks incorporated :
How are the
slabs produced?
Can you mix
sandstone and granite together
in one container?
How do you
inspect blocks?
What is open
top container?
What is box
container?
What are free
lengths?
What is the
process once we place an order
with you?
How long does
it take from the time of order
to delivery at our warehouse?
Who are your
competitors?
Why do you
call your company 'Unique'?
To tell you a
few of them:
Easy Payments
Currently
Chariot International offers
shipments under :
Do you
provide any assurance for
quality ?
What is the
criteria for sending samples ?
Do you offer
distributorship ?
Do you
provide any guarantee? |
|
|
Do you have a Quarry? |
| No, we don't
have a quarry because owning a
quarry will not serve our
objective of catering to demands
of more than one variety of
granite to our customers
worldwide. We do have tie ups
with the quarries whereby we
practically get the best portion
of the quarry area allotted to
us by granting advance to the
quarry owner. We are literally
the owners of this particular
portion and all the production
of this area belongs to us. |
|
| Do you have a
Factory? |
| We have
strategic alliances with
factories having very good
production capacity with some of
the latest machines (Italian
etc) for cutting. We have struck
a deal with these companies to
get our blocks processed at a
highly reasonable cost. These
companies are assured of
continuous orders from our side
which makes it a win- win
situation for not only us but
also for our customers (in the
form of advantage in cost which
is passed on to them.) Also, the
factory owners lack the
entrepreneur ability and most of
them put up the factories to
avail the extraordinary benefits
by the govt. |
|
| Are you a
trading company? Are you agents
for the factory or the quarry? |
We are a trading
company with a difference. We
have the inherent advantages of
both owning a quarry and a
factory due to our strategic
alliances with quarry owners and
factory owners. We, infact, have
merchant exporters sourcing from
us.
For all practical purposes, we
are at par with the
manufacturers. It is just that
we do not own a quarry, for it
does not enable us to cater to
demands of varieties from our
customers all over the world.
The company does not believe in
confining itself to just a few
stones and owning a quarry would
do just that. We actually
believe in being an
international player catering to
the market dynamics of more than
one market condition (i.e., more
than one nation or territory.) |
|
| What is your
delivery time? |
| We hold stock of
over 100 containers of all
popular varieties of stones for
the convenience of our buyers
worldwide. This enables us in
shipping the containers within
24 hours of placing the order. |
|
| Who does your
quality control in the quarry /
warehouse? |
Chariot International
firmly believes that there can
be no substitute for good
quality especially in the
international market. We have
our own quality control
inspectors trained by us who
thoroughly understand our
quality control policies deputed
in the various quarries where
our purchase managers would have
decided to buy from. This
enables us to keep a complete
control over the stones marked
and transported to our
factories. We thus do not allow
any untoward to chance in the
hands of the third party.
In a similar fashion, we have
our quality inspectors deputed
to the factory to monitor the
whole process starting from
cutting the block to
manufacturing tiles to ensure
international standards through
out. |
|
| Why should we
buy from you? |
We firmly
believe that you should buy from
us because we see no reasons why
you should be deprived of such a
good deal.
We offer you good deals in terms
of pricing, in quality, in
purchase (in terms of
convenience) with immediate
shipping and last but not the
least in terms of after sales
customer support.
We, at Chariot International, believe
in giving the best to our buyers
because we know that they
deserve nothing but the best. |
|
| What are your
delivery and payment terms ? |
DELIVERY :
Normally 3 to 4 weeks are
required for processing of order
from date of receipt of order or
L/C for standard sizes .
However, for specific size
orders extra time may be
required but requests for
earlier delivery will be done as
per request.
PAYMENT : As in any
international trade context, we
start with Irrevocable L/C at
sight favoring, Chariot
International,
611,"C" Block, AECS Layout,
Kundalhalli, Bangalore - 560
037. With repeated dealings, we
intend to be more flexible
keeping in mind the interests of
both the parties involved. |
|
| What do you
mean by online store? |
As the name
itself suggests, our online
store endeavors to give the
pleasure and convenience of
shopping for stones from
anywhere in the world without
the inconvenience of reaching
out to the point of contact of
supplier. The store is designed
in such a manner that the usual
bottlenecks in a typical
e-business scenario is removed
by adding an element of
interactivity. Every effort is
done to give a personal touch to
the buying process to instill
enough confidence in the minds
of the buyers and enough
(comprehensive) information to
facilitate the buying process.
To sum up, the objective of the
online store is to give the
buyers the benefit of shopping
from a production unit placed
millions of miles away without
having to compromise with the
quality, delivery, price and
credibility of the supplier that
is so crucial to the whole
buying process. |
|
| How can you
give me good prices if you are
not a factory owner? |
In fact it is
the other way around. The very
reason and the fact that we
don't own factories gives us
special advantages that we pass
on to our customers.
Our production process is not
enslaved by the inevitable
depreciation caused to the
quality of the machines.
Choosing the unit with the best
machines in the best shape is
solely at our discretion.
We are under no such obligation
to transport the raw material to
a far away production unit that
may lead to incurring
unnecessary transport cost. We
would rather take up the best
unit close by and get the stones
processed there. This again
enables us to give a better
pricing to our buyers.
We have strategic alliances with
the units where we get our job
work done. Infact, one of the
reasons behind not having a
factory is the advantage that we
see in this strategic alliance
with such units. They look up to
us as we provide orders and
since they are sure of obtaining
the same, they willingly provide
the service at a highly
reasonable cost. This is yet
another logical justification
for resorting to job works. It
is a win win situation for not
only us but also for the
customer who is a definite part
of the profit made. |
|
| How is your
Quality? |
| We match
international standards. The
very fact that we export to over
20 countries is a testimony to
this fact. We incorporate
quality checks at every stage
starting from quarrying to
packing. We depute our own
quality inspectors at the
quarries and follow the same
practice in the production unit
as well. The qualified
geologists deputed at the quarry
to do the needful. |
|
| Quality
checks incorporated : |
Gloss meter :
for assuring the required gloss
on the surface
We make sure that there are no
scratches on the surface by
close observation by our
experts.
We maintain the thickness and
the size according to the
specification. |
|
| How are the
slabs produced? |
| Process: Blocks
are moved from the quarries.
Blocks are then sent to the the
factories (on job work basis)
with excellent Italian machines.
Plan is made as to how each
block is cut. The uneven
portions of the blocks are
dressed with a wire saw. The
blocks are cut into slabs by
gang saw machines and polished
by line polishing machines. |
|
| Can you mix
sandstone and granite together
in one container? |
| We have no
problems in mixing up the
sandstone with granite. But we
strongly advise the customers
not to resort to this
combination. The reason is that
granite is available in south
India whereas sandstone in the
north. India being a vast
country and keeping the
transport conditions and the
cost involved in bringing both
the stones to the same point
would mean so much more
overheads and thereby increase
in the price. |
|
| How do you
inspect blocks? |
| The blocks are
checked for fractures / patches
on the surface. They are checked
for patches and any other
fracture that might have caused
due to blasting or just
naturally. Water is poured on
the block to test for color
variation, regularity of the
pattern. (all 6 sides are
checked similarly.) |
|
| What is open
top container? |
| It is a
container that is open from the
top that enables loading from
the top. |
|
| What is box
container? |
| The container
that is closed from all sides. |
|
| What are free
lengths? |
| These are slabs
without any specific measurement
bought by the buyer so that he
may cut them into required
specifications at his end. |
|
| What is the
process once we place an order
with you? |
| Thanks to
immediate stocks, we will ship
the goods within 24hours of
receiving the order. The goods
are loaded into the containers
at our unit. The customs
executive cross checks the
containers with the invoice and
after matching them, it is
sealed and taken to the internal
port. It is sent to Chennai from
where it is shipped to the
destination. |
|
| How long does
it take from the time of order
to delivery at our warehouse? |
| Depending on
high seas time, as far as
shipment is concerned, we take
around a day from our end. |
|
| Who are your
competitors? |
| We have no
Indian competitors but it is an
irony that Italians and Chinese
who import rough blocks from
India and get them processed and
sell them in the international
market with their strong
marketing skills are our main
competitors. China gives good
competition in terms of price
but they cannot match Indian
Quality. |
|
| Why do you
call your company 'Unique'? |
| Our company is
unique in the way it markets its
products and the distinct
approach it has adopted towards
customers. |
|
| To tell you a
few of them: |
Concept of
online store to facilitate
e-trading is an innovative idea.
We have not only introduced a
store but are planning to take
it one step further wherein we
intend to give our online buyers
the rich shopping experience
along with personal care
rendered by our customer care
executive who would collaborate
the navigation on the net along
with the customer and assist him
in a similar fashion as done on
a physical plane.
Chariot International is in a
position to offer the best
pricing as a natural culmination
of its strategic alliances with
factories where it gets the job
work done. These alliances
render an immense advantage in
the form of reduced cost which
in turn is passed on to the
valued buyers. |
|
| Easy Payments |
| Normally payment
is through irrevocable letter of
Credit. However after
satisfactory dealings in couple
of shipments, the credit terms
can be agreed upon between
Customers and Chariot
International. |
|
| Currently
Chariot International offers
shipments under : |
 |
Letter Of Credit -
Sight / Credit |
|
|
Document against
payment - COD |
|
|
Advance Payments. |
|
|
Part advance
payments 10%- 25%
advance and balance
against DP/COD. |
|
|
| Do you
provide any assurance for
quality ? |
| With our
experience we have amply
understood buyers quality
requisites. And this is our
commitment that buyers requisite
will be fully met. Our quality
systems are in place to ensure
that every time you deal with us
, quality and excellence of
management in every department
is guaranteed. However we are
open to any independent
inspections (SGS, LLOYD or
others) agency. |
|
| What is the
criteria for sending samples ?
|
| Normally we send
small samples ( 3"x3" ) to
serious customers for the
evaluation. The bigger samples
are sent only against specific
requirements and on freight
collect (to pay) basis. Once you
place an order this cost will be
reduced from your Invoice. We'll
appreciate your company profile
or your web address (URL)
enabling us to understand you
better. |
|
| Do you offer
distributorship ? |
| We offer
distributorships worldwide and
welcome genuine enquiries. We
need following information for
us to consider any
distributorship. |
| |
|
|
Complete profile,
detailing years in stone
business. |
|
|
Area of marketing
operation. |
|
|
Products handled,
products of interest and
their projected sales.
|
|
|
Payment terms sought
& security of payments.
|
|
|
Plant / Factory
details, annual turnover
& management staff etc.
|
|
|
Quality parameters &
other support required. |
|
|
Exclusivity or any
other requirement |
|
|
| Do you
provide any guarantee? |
| All shipments
made by us are guaranteed for
agreed – Quality and Delivery
time, in case of any deficiency
in quality or service the
material is free of cost or the
customer is suitably
compensated. A BANK PERFORMANCE
GUARANTEE is available . |
| |
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